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PBM Best Practices Series: Performance guarantees

By Greg O. Callahan and Angela Reed

06 November 2020

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Performance guarantees (PGs) are an important component of a contract between plan sponsor and pharmacy benefit manager (PBM). PBM processes are complex and responsibilities are performed across multiple departments. This paper explores PG best practices plan sponsors can leverage to hold their PBMs accountable for operational performance.

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thought leadership employee benefits an... employee benefits healthcare pharmacy benefits pbm best practices

About the Author(s)

Greg O. Callahan

Angela Reed

San Diego Tel: 1 858 202 5007

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PBM Best Practices Series: Performance guarantees

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About the Author(s)

Greg O. Callahan

Angela Reed

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